Shipping policy
SHIPPING POLICY – NTNSRS
Last Updated: 03/06/26
Thank you for shopping with NTNSRS. This Shipping Policy explains how we process and deliver your orders.
1. PROCESSING TIME
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed, shipped, or delivered on weekends or public holidays
- During busy periods, processing may take slightly longer
2. SHIPPING TIME
Estimated delivery time after dispatch:
- South Africa: 7–10 business days
Delivery times are estimates only and may vary depending on courier delays, location, or external factors.
3. SHIPPING RATES
- Shipping costs are calculated at checkout based on your location and order size
- Any free shipping promotions will be clearly shown on the website
4. ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email.
You can use this to track your parcel until delivery.
5. DELAYS
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Courier service delays
- High order volumes
- Weather conditions
- Regional disruptions
NTNSRS is not responsible for delays once the order has been handed to the courier.
6. INCORRECT ADDRESS
Please ensure all shipping details are correct at checkout.
- We are not responsible for orders delivered to incorrect addresses provided by the customer
- If a parcel is returned due to an incorrect address, reshipping fees may apply
7. LOST OR STOLEN PACKAGES
- NTNSRS is not responsible for lost or stolen packages once marked as delivered
- If your package is missing, please contact the courier first, then email us at ntnsrs7@gmail.com
8. CHANGES TO ORDERS
If you need to update your shipping details, contact us within 12 hours of placing your order at ntnsrs7@gmail.com. After this period, changes may not be possible.
9. CONTACT US
For any shipping-related inquiries:
📧 ntnsrs7@gmail.com
By placing an order with NTNSRS, you agree to this Shipping Policy.